Terms

01

About these terms

These terms apply to every quote, demo, project and care plan from Odd Falcon (“we”, “us”). “You” means the business or person we work for.

By paying a demo deposit, paying an invoice or approving a quote in writing, you agree to these terms. If your written quote says something different from these terms, the quote wins for that point.

02

Quotes and prices

• Every project gets a written quote with a fixed price for the work it describes.
• Quotes are valid for 30 days.
• Prices are in US dollars. Bank, card and transfer fees are paid by you.
• Paid services you choose to use, like a domain name, paid APIs, SMS or the WhatsApp Business API, are billed to you at cost or paid by you directly.

03

The demo and demo deposit

Every project starts with a demo built with your own data, so you can see it working before you commit. The demo deposit is $99, or $300 for projects quoted from $2,990.

• The demo deposit is paid before we start the demo and is non-refundable. It pays for the time spent building the demo.
• If you go ahead with the project within 30 days, the full deposit is taken off the project price.
• The demo covers the 2 or 3 main screens of your project and includes one round of changes.
• The demo stays ours. We host it and you get a view-only link marked “Demo”, which expires after 7 days. You get no files or code from the demo.
• You may not copy the demo, its design or its workflow, or give it to someone else to rebuild.

If the demo is not right for you after the round of changes, you can stop there and you owe nothing more.

04

Payments

• 50% of the project price, minus the demo deposit, is paid before the build starts.
• The remaining 50% is paid when the work is delivered, before it goes live or is handed over.
• Care plans are paid in advance, monthly or yearly.
• Invoices are due within 7 days.
• If a payment is late, work pauses until it is paid. If it is more than 14 days late, we may suspend anything we host for you until it is paid.
• Payments are not refundable once the work they cover has started, except where the law says otherwise.

05

What is included, and changes

• The project includes exactly what the written quote lists.
• Two rounds of changes are included during the build.
• Anything new, or more rounds of changes, is quoted separately and only done after you agree to the price.
• Changes to the agreed scope can change the price and the timeline.

06

Your part

• Send the data, content, logins and answers we need, and give feedback on time. Timelines depend on it.
• You confirm you have the right to use everything you send us, like logos, photos, text and customer data.
• If we wait more than 30 days for something from you, the project may be paused, and the work done so far is paid for.

07

Delivery, testing and fixes

• Timelines are estimates and depend on your feedback arriving on time.
• After delivery you have 7 days to test the work and tell us what isn’t working as agreed. If we hear nothing, the work counts as accepted.
• For 30 days after delivery we fix, for free, anything that doesn’t work as agreed. After that, fixes are covered by a care plan or quoted separately.

08

Who owns the work

• Your data is always yours.
• Once the project is paid in full, you own the finished work we made for you.
• Until it is paid in full, the work stays ours and you may not use it.
• We keep our own general tools, code, templates and know-how. You get a permanent right to use them as part of your project.
• Fonts, open-source code and outside services stay under their own licences.

09

Hosting and care plans

Systems: a care plan is $59 a month, or $590 a year (2 months free).

• It covers hosting, backups, security updates and small changes of up to 1 hour a month. Unused time doesn’t carry over. Bigger changes are quoted separately.
• Hosting costs of up to $15 a month are included. If your system grows past that, for example with many users or large files, the extra is billed at cost. We tell you before that happens.
• Systems on a care plan are hosted on our accounts, so we can look after them.

Larger projects (quoted from $2,990): hosting accounts are set up in your name and you pay the providers directly. The care plan then covers our work only, and is quoted with the project.

Websites: when a website is finished, it is handed over on your own free Cloudflare account, so there is no hosting bill. Optional website care is $15 a month, or $150 a year, for small text and picture updates of up to 30 minutes a month.

• Monthly plans can be cancelled with 30 days’ notice in writing.
• Yearly plans are paid for 12 months up front. You can cancel the next year, but the current year is not refunded.
• We may change care plan prices with 30 days’ notice. Yearly plans keep their price until they renew.
• When a care plan ends, and everything is paid, we hand over an export of your data and files so you can move them elsewhere.

10

Cancelling a project

• You can cancel at any time, in writing. You pay for the work done up to that day, and deposits are not refunded.
• We can end a project if invoices go unpaid, these terms are broken, or we are treated abusively. You pay for the work done up to that day.

11

Refunds and disputes

If something is wrong, talk to us first. Most problems are fixed with one message.

Opening a card or PayPal dispute for work that was delivered as agreed breaks these terms. We may then pause all work and hosting until it is resolved.

12

Portfolio

We may show the finished work in our portfolio, with screenshots and a short description, unless you ask us not to in writing. We never show private data.

13

Confidentiality

Both sides keep each other’s private information private. We only use your data to build and run your system, and we don’t share it with anyone else.

14

Liability

• We build and test carefully, but no software is perfect. Check important results, like totals, bills and reports, before you rely on them.
• Our total liability for a project is limited to the amount you paid us for it.
• We are not liable for indirect losses, like lost profit or lost business, or for problems caused by outside services, your devices or other people’s changes.

15

Approvals in writing

Approvals, changes and notices count as “in writing” when sent by email to hello@oddfalcon.com, or by WhatsApp.

16

Changes to these terms

We may update these terms. The date at the top shows the latest version. A project follows the version that was live when you paid its demo deposit.